An AI customer support agent that resolves — not just deflects
Our AI customer support agent answers questions across web chat, WhatsApp and email using your own knowledge base — resolving routine queries instantly and escalating the rest to your team with full context.
Best for: Real Estate · Healthcare · Finance & Accounting
The short version
The support agent is trained on your help docs, policies and past tickets, then handles the front line across every channel. It answers product and account questions, takes actions like order or booking lookups, and hands complex or sensitive cases to a human with the conversation history already summarised.
- Web chat, WhatsApp and email in one agent
- Grounded in your knowledge base — no made-up answers
- Order, booking and account lookups via your systems
- Seamless human handoff with full context
- Multilingual replies where you need them
- Analytics on deflection, CSAT and unanswered queries
AI Customer Support Agent, step by step.
Train
We ground the agent in your knowledge base, policies and previous tickets so answers are accurate and on-brand.
Resolve
It replies instantly across chat, WhatsApp and email, and can look up orders, bookings or accounts.
Escalate
Anything it can't or shouldn't answer is routed to the right human with a clean summary.
Improve
Gaps in answers feed back into the knowledge base so coverage widens over time.
A large share of inbound support is repeat questions — delivery times, password resets, opening hours. Resolving those instantly frees your team for the cases that genuinely need a human.
Connects to your tools
Need something custom? API integrations →
AI Customer Support Agent — FAQs
Will it make up answers?
No. It only answers from your approved content and says when it doesn't know, handing the customer to a person rather than guessing.
Which channels does it cover?
Web chat, WhatsApp and email out of the box, with the same brain across all of them so customers get consistent answers.
How long to train it?
If your help content is in reasonable shape, an initial version is usually live within a couple of weeks.
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Ready to put the AI Customer Support Agent to work?
Book a free consult and we'll scope a supervised pilot for your business — usually live within weeks.